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THE NETWORK OFFERINGCALL SERVER : PRIVATE NETWORKS
Ed. 04 17/20Réf. 3EH 21000 BSAA
EXTERNAL FORWARDING OF OPERATOR CALLS
This service makes it possible to forward all operator calls (local calls, public and private incoming
calls, operator recalls, dynamic forwardings) to a public or private external destination.
For a more detailed description, see the relevant section in "Telephone Features".
AUTOMATIC CALL-BACK ON BUSY TRUNK GROUP
If a call goes through ARS mechanisms and if all the configured trunk groups are busy, it is possible
to activate an automatic call-back request on a busy trunk group. The user is called back as soon as
a line in the first trunk group (traffic sharing) proposed by the ARS mechanisms is released.
DISTRIBUTION IN A PRIVATE DIGITAL NETWORK
- The handling of external calls (on public lines) and internal calls (on leased lines) can be configured
differently.
In the case of unanswered calls on leased lines, the dynamic forwarding mechanisms of an internal
(local) call relative to the called set are applied.
- by MMC-PM5 (Expert View), select: External Lines-> Incoming Call Handling. For each type
of line, you can define the actions (call released or forwarded to the operator) in the following
situations:
• depending on whether the caller is public or private
• called party busy 2nd degree
• other called party status (in Do Not Disturb forwarding, out of service, recall situation fol-
lowing a transfer failure)
-misdial
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