SMP Gateway User Manual • ix
27.3 Time and Date ................................................................................................... 243
27.4 Clock Manager .................................................................................................. 243
27.4.1 D Command ........................................................................................ 244
27.4.2 H Command ........................................................................................ 244
27.4.3 Q Command ........................................................................................ 244
27.5 Elo Touchscreen Driver Manager ...................................................................... 244
28 Troubleshooting 247
28.1.1 Getting Additional Help ...................................................................... 247
28.1.2 Creating an SMP Gateway Report File ............................................... 248
28.1.3 Viewing an SMP Gateway Report File ............................................... 249
28.2 Startup Problems ............................................................................................... 249
28.2.1 No Configuration File ......................................................................... 249
28.2.2 Protocols Failed ................................................................................... 250
28.2.3 Critical Components Missing .............................................................. 251
28.3 Communications Problems ................................................................................ 251
28.3.1 Physical Layer ..................................................................................... 252
28.3.2 Link Layer ........................................................................................... 252
28.3.3 Protocol Layer ..................................................................................... 252
28.4 Problems with Data Validity ............................................................................. 253
28.5 Problems Executing a Control Operation .......................................................... 253
28.6 Firewall-Related Problems ................................................................................ 254
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