SMP Gateway User Manual • 3
1.3 Getting Assistance with Cybectec Products
If you have any questions regarding the performance, application, testing or repair of this or any
other component of the Cybectec product line, do not hesitate to contact us. Our staff will be
happy to assist you.
Cybectec Technical Support
Cooper Power Systems
Energy Automation Solutions
730 Commerciale Street, Suite 200
Saint-Jean-Chrysostome, Quebec
Canada G6Z 2C5
Email: support@cybectec.com
Phone: +1.418.834.0009
Fax: +1.514.227.5256
You can reach us between 8 a.m. and 5 p.m. EST. For emergency service on weekends and
holidays, simply leave your name and phone number on our pager at +1.418.260.6000. We will
get back to you as soon as possible.
1.4 Getting Started
When you receive your SMP Gateway, you have to go through several steps before you can
perform the tasks described in this document. Namely, you have to do the following:
Unpack the SMP Gateway.
Install the SMP Gateway.
Set-up the SMP Gateway.
Install the PC software.
Make the SMP Tools aware of your new SMP Gateway.
Load the SMP Gateway firmware.
All of these steps are explained in detail in the following documents:
SMP 4-20 SMP 8-40 Installation Guide, GUI-00316-00027 T
SMP 4 Installation Guide, GUI-00316-00026 T.
SMP 16 Installation Guide, GUI-00316-00032 T.
Make sure you have performed all the steps described in those documents before proceeding
with the material explained in the present document.
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