SMP Gateway User Manual • 247
28 Troubleshooting
The SMP Gateway is a highly reliable substation-grade device. Most operational problems result
from configuration errors, and there are a few simple steps you can take to identify and solve these
problems.
This section discusses the following types of problems:
Startup problems.
Communications problems.
Problems with data validity.
Problems executing control operations.
Firewall-related problems.
28.1.1 Getting Additional Help
There are a number information sources that can help you solve your problems. You can turn to
our website - www.cybectec.com
, to find answers to frequently asked questions (FAQ).
Also, if your problem seems to be related to a protocol instance, you can refer to the Cooper
Power Systems documentation for the particular protocol. To access the document, proceed as
follows:
Click Start on Windows’ taskbar.
Point to All Programs, then Cybectec, then SMP Tools, and then Documentation.
From the Documentation menu, click Protocols.
The list of available documents is displayed in a Windows Explorer window.
Click the document you want to read.
From the File menu of the Explorer window, click Open with Adobe Reader (or Adobe
Acrobat Reader, depending on the version installed).
Your Adobe Reader program starts up and displays the document in a window.
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