Cooper SMP 4 - Protocols Failed

250 • SMP Gateway User Manual
Proceed as follows to correct the problem:
 Create a configuration file using SMP Config, if you have not already done so.
 Use SMP Manager to send the file to the SMP Gateway.
 Restart the SMP Gateway using SMP Manager, in order to activate the configuration.
28.2.2 Protocols Failed
If the status is “Protocols failed”, it may be due to one of the following reasons:
 You changed the SMP Gateway license, but did not update the SMP Gateway application.
 There is a problem with a master or slave protocol instance.
 There is an incompatibility in the settings.
Proceed as follows to correct the problem:
 If you have changed the SMP Gateway license without updating your SMP Gateway
application:
 Update the SMP Gateway software using SMP Manager, as some components may be
missing. See “Updating the SMP Gateway Application”, page 224.
 Otherwise, start SMP Log and examine the startup log.
 Make sure you are using the correct configuration file:
 If you are using the wrong configuration file, use SMP Manager to send the correct
file to the SMP Gateway.
 If you are using the correct configuration file, but it contains errors, fix them all
using SMP Config, and then send the file to the SMP Gateway using SMP
Manager.
 Make sure you have described your hardware correctly.
For example, you may have specified the wrong SMP Gateway model in SMP Config.
 Check the protocol settings.
The log will show you the startup actions of each protocol instance. You will see which
one failed to load or did not start up properly. Check its parameter settings. Make sure
you have associated the protocol instance with an existing serial port (the number of
available ports depends on the hardware configuration settings).
 Check the software’s version numbers.
A component may not be up-to-date:
 Send an updated version of the SMP Gateway application to the SMP Gateway,
using SMP Manager.
 If the application update does not work, you probably need to have SMP Config
convert your configuration file, after which you can send the file to the
SMP Gateway.