SMP Gateway User Manual • 249
Click Save to start the report generation.
The Gateway Report progress dialog box appears, showing each operation performed and
when the report generation is complete, the dialog box indicates the completion status of the
operation.
Click the dialog box’s Details button to display the event log for the report generation.
Click the Close button to close the dialog box.
If you selected the Extract Automatically checkbox, a Windows Explorer window appears,
showing where the report file is located. You will see a .log file, a .grf file, and a folder bearing
the same name as the .grf file. If you click the folder, you will see a group of files and folders with
information about the data points, crashes, logs, and so on.
Send the .grf file to Cybectec Technical Support with your request. The .grf file is, in fact, a
zipped file, which contains the files and folders discussed previously.
28.1.3 Viewing an SMP Gateway Report File
At the time you generate a report, you can choose to see the report immediately. However, at all
times, you can view an existing report for any SMP Gateway.
Proceed as follows:
Select the SMP Gateway in SMP Manager’s main window.
From the Gateway menu, click Extract Report.
In the Open dialog box, choose the desired .grf file and click Open.
A Windows Explorer window opens.
Double-Click the folder that has the same name as the .grf file you selected.
You will now see a group of files and folders. Open the desired items to view the information
they contain.
28.2 Startup Problems
When you start the SMP Gateway or reset it using SMP Manager, it goes through a sequence of
steps, after which you should see “Started” in the Status column of SMP Manager’s application
window. However, if the SMP Gateway’s software detects a problem during startup, you may see
something else in the Status column. Here are some suggestions for troubleshooting the problem.
If the problem persists, do not hesitate to contact our technical support team.
28.2.1 No Configuration File
If the status is “No configuration file”, you have not loaded a configuration file on the
SMP Gateway.
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