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TransPort WR11
Page 942 (Troubleshooting)
Digi TransPort WR11 - Troubleshooting
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Table of Contents
Main Page
Default Chapter
4
Table of Contents
4
Digi Transport® Routers
15
Transport WR11
15
Transport WR21
17
Transport WR31
18
Transport WR41
20
Transport WR44 / WR44 R
21
Transport WR44 RR
22
Hardware Features
23
Transport WR11 Hardware Features
24
Transport WR11 EVDO Model
24
Transport WR11 HSPA+ Model
25
Transport WR11 LTE-MIMO
26
Transport WR11 XT
27
Transport WR11 Accessories
29
Transport WR11 Hardware Specifications
30
Regulatory and Safety Statements
31
Transport WR21 Hardware Features
35
Transport WR21 Front Panel
35
Transport WR21 Rear Panel Features
36
Reset the Transport WR21
37
Transport WR21 Serial Pinout
38
Transport WR21 Accessories
40
Transport WR21 Hardware Specifications
41
Regulatory and Safety Statements
41
Transport WR31 Hardware Features
45
Transport WR31 Hardware Specifications
48
Transport WR31 Accessories
49
Transport WR31 Mounting Options
50
Hazardous Location Installation
51
Transport WR31 Serial Pinout
52
Transport WR31 Digital and Analog Inputs and Outputs
54
I/O Connector Pin Assignments
54
Transport WR31 Digital Input/Output: Representative Circuit
55
Transport WR31 Analog Input: Representative Circuit
55
Example Digital and Analog I/O Wiring
56
Digital Output
56
Digital and Analog I/O Specifications
58
Regulatory and Safety Statements
60
Transport WR41 Hardware Features
64
Front Panel
64
Rear Panel
65
Underside of Unit Features
66
Additional Hardware Features
67
Transport WR41 Hardware Specifications
69
Transport WR41 Accessories
70
Transport WR41 Serial Pinout
71
Regulatory and Safety Statements
72
Transport WR44 / WR44 R Hardware Features
76
Front Panel
76
Transport WR44 Models with Cellular Interface
76
Transport WR44 Models Without SIM Card Slots
76
Rear Panel
77
Underside of Unit
78
Enclosure Features
79
Transport WR44 Additional Hardware Features
80
Transport WR44 Hardware Specifications
82
Transport WR44 R Hardware Specifications
83
Transport WR44 Accessories
84
Transport WR44 R Accessories
85
Transport WR44 / WR44 R RS232 Serial Pinout
86
Regulatory and Safety Statements
87
Transport WR44 RR Hardware Features
91
Front Panel
91
Rear Panel
91
Enclosure Features
92
Transport WR44 RR Hardware Specifications
93
Transport WR44 RR Accessories
94
Transport WR44 RR Ethernet Cable Connectors and Pinouts
95
Regulatory and Safety Statements
97
Purchase Additional Serial Cables
101
Signal Strength Indicators
102
Antenna Specifications for Wi-Fi 2.4 Ghz Modules
103
Using the Web Interface
104
Log in to the Device
105
Log out and Return to the Login Page
107
Execute a Command from the Web Interface
108
Signal Strength Indicators on the Mobile Status Page
109
Use the Web Interface Wizards
110
Use the Quick Start Wizard
111
Use the Serial Interface Wizard
112
Use the Create an Aggressive Mode LAN to LAN Ipsec Tunnel Wizard
113
Use the Surelink Wizard
114
Use the GOBI Module Carrier Wizard
116
Use the Dual SIM Wizard
117
Using the Command-Line Interface
118
About the Digi Transport Command Line Interface
119
Supported Command Types
120
Required Software for Using the Command Line
121
Connect to the Transport Router from a PC
122
Log in to the Command Line Interface
123
Exit the Command Line Interface
124
Commands and the Active Port
125
When Commands Take Effect
126
View Current Configuration Changes
127
Save Changes
128
Configure Network Settings
129
Establish a Remote Connection
131
Application Commands
132
Application Commands Are Case-Insensitive
132
One Command Per Line
132
Application Command Syntax
132
Use Wildcards in Commands
132
Use Special Usernames in Commands
133
Using the Command-Line Parameter Tables in this Guide
134
Activate and Deactivate Interfaces
136
Ana Command: Clear the Analyser Trace
137
Config Command: Show/Save Configuration
138
Config Changes Command: Show Number of Changes Counter
139
Clear Command: Clear the Event Log
140
Gpio Command: General Purpose Input Output (GPIO)
141
Ping Command: Troubleshoot Connectivity Problems
143
Qdl Command: Select Cellular Image to Load
144
Reboot Command: Reboot Router
145
Tcpperm Command: Establish a Permanent Serial to IP Connection
146
Tcpdial Command: Establish a Manually Initiated Serial to IP Connection
148
Tcpdab Command: Cancel a Tcpdial Connection
149
Templog Command: Monitor Router Temperature
150
Traceroute Command: Troubleshoot Connectivity Problems
151
AT Commands
152
The at Command Interface
152
Enter Multiple Commands
152
Use Escape Sequences
152
AT Command Result Codes
153
S Registers
154
Atd: Dial a Call
155
Ath: Hang-Up
156
Atz: Reset
157
At&C: Control the DCD Signal
158
At&F: Load Factory Settings
159
At&R: Control the CTS Signal
160
At&V: View Profiles
161
At&W: Write SREGS.DAT File
162
At&Y: Select Power-Up Profile
163
At&Z: Store Phone Number
164
At\At: Ignore Invalid at Commands
165
At\Gps Command: Send GPS Data to ASY Port
165
At\Ls: Lock Speed
166
At\Port: Set the Active Port for Text Commands
167
At\Smib Commands
168
S Register Definitions
174
Configuring Network Interfaces
179
Configure Ethernet Interfaces
179
Ipv6 Addressing Support on Ethernet Interfaces
179
Configure Basic Ethernet IP Address Parameters
180
Configure Advanced Ethernet Parameters
182
Configure Ethernet Quality of Service (Qos) Parameters
192
Configure Ethernet Virtual Router Redundancy Protocol (VRRP)
195
Configure Logical Ethernet Interfaces
199
Configure Which Ethernet Devices Can Send Packets to the Router (MAC Filtering)
200
Configure an Ethernet Bridge between Two Networks (MAC Bridging)
202
Configure Rapid Spanning Tree Protocol (RSTP)
204
Configure Virtual LAN (VLAN) Support
206
Configure Wi-Fi Interfaces
208
Configure Global Wi-Fi Settings
209
Configure Advanced Global Wi-Fi Settings
213
Configure a Wi-Fi Node as a Hotspot
214
Configure Wi-Fi Filtering
215
Configure a Wi-Fi Node
216
Perform a Rogue Scan
222
Configure Mobile (Cellular) Interfaces
223
Configuration Parameters Required from Your Mobile Network
223
Supported Cellular Modules in Digi Transport Products
224
Configure Sims
225
Configure Mobile Connection Settings
226
Configure SIM Failover
231
Configure Advanced Mobile Parameters
232
Configure Sending and Receiving SMS Messages
242
Verify Mobile Connectivity and Check Mobile Status
246
Automatic SIM Detection
248
Determine the Cellular Module Type and Carrier Firmware Version
249
Switch the Cellular Carrier Firmware
250
Update Carrier Firmware
254
Configure DSL Interfaces
257
Configure Permanent Virtual Circuit (PVC) Parameters
258
Configure DSL Network Settings
259
Configure PVC Traffic Shaping Parameters
263
Configure Advanced DSL Parameters
265
Configure Generic Routing Encapsulation (GRE) Interfaces
267
Configure GRE Tunnel Parameters
268
Configure Advanced GRE Parameters
271
Configure ISDN Interfaces
273
Configure the ISDN Interface to Receive Incoming Calls
274
Configure ISDN Dialing Parameters
279
Configure Advanced ISDN Parameters
284
Configure ISDN Link Access Protocol D (LAPD) Parameters
288
Configure ISDN to Answer V.120 Calls
291
Configure PSTN Interfaces
293
Configure Advanced PSTN Parameters
298
Configure Dialserv Interfaces
302
Configure Dialserv Network Settings
303
Configure Advanced Dialserv Parameters
307
Configure Serial Interfaces
311
Configure Advanced Serial Port Parameters
314
Configure Synchronous Communications
318
Configure Rate Adaptation
320
Configure Command Alias Mappings
322
Configure Protocol Bindings
324
Configure Virtual Serial Ports
326
Configure Port Redirection Using Realport
328
Configure Sending Serial Data to Multiple Serial Ports
332
Configure Ipv6 Addressing Support
335
Ipv6 Support Is for Ethernet Interfaces Only
335
Ipv6 Modes
335
Typical Ipv6 Configuration
335
Ipv6 Support in the Web Interface
337
Ipv6 Support in the Command-Line Interface
339
Configure a WAN for Ipv6
343
Configure a LAN for Ipv6
344
Show and Update the Ipv6 Source IP Address Policy Table
347
Show Dhcpv6 Server Status
348
Show Dhcpv6 Client Status
349
Use Dhcpv6 to Learn Ipv6 Addresses
350
Use the Neighbor Discovery Protocol (NDP) Cache
351
Delete a Neighbor Discovery Protocol (NDP) Cache
352
Show the Ipv6 Routing Table
353
Show Ipv6 Routing and Address Information
354
Show the Ipv6 Addresses Assigned to an Interface
355
Support for Ipv6 Packets in Firewall Rules
356
Configure PPP and External Modems
357
Configure External Modem Support
358
Configure PPP Mappings
360
Configure PPP Parameters
364
Configure Mobile PPP Parameters
373
Configure Advanced PPP Parameters
374
Configure PPP Negotiation
386
Configure PPP Sub-Configurations
393
Configure PPP over Ethernet
395
Configuring DHCP Servers
396
About DHCP Servers
397
Configure DHCP Server for Ethernet Interfaces
398
Configure Advanced DHCP Parameters
401
Configure Advanced DHCP Options
402
Configure DHCP Options
404
Configure Static Lease Reservations
406
Configuring Network Services
408
Configure Network Services
409
Configuring DNS
414
Configure DNS Servers
415
DNS Server N Parameters
415
DNS Server Update Parameters
416
Configure Dynamic DNS (Dyndns)
420
Dynamic DNS Parameters
420
Advanced Dynamic DNS Parameters
423
Configuring IP Routing and Forwarding
425
Supported Routes
426
Dynamic Routes
426
Static Routes
426
Default Routes
426
Routing Modes
426
View the Transport Routing Table
428
Configure Route Metrics
429
Configure IP Routing Parameters
430
Configure Static Routes
433
Advanced Static Route Parameters
434
Related CLI Commands
437
Configure Default IP Routes
441
Advanced Default Route Parameters
442
Configure Routing Information Protocol (RIP) Settings
447
Configure Global RIP Settings
447
Configure Access Lists
448
Configure Authentication Keys
449
Configure RIP Advertisements
450
Configure Open Shortest Path First (OSPF) Parameters
453
Configure Border Gateway Protocol (BGP) Settings
456
Configure IP Port Forwarding and Static NAT Mappings
458
Configure Multicast Routes
460
Configure Virtual Routing and Forwarding (VRF)
462
VRF-Lite (Multi-VRF)
462
Information Model Objects (Imos)
462
Virtual Routing Forwarding (VRF) Entity
462
Equivalent Routing Entry
463
Virtual Routing Entry
463
Multi Protocol BGP Entity
464
Equivalent Cross Virtual Routing Entry
464
Cross Virtual Routing Entry
465
Process for Configuring Vrfs
465
Support for Virtual Routing and Forwarding in the Web and Command-Line Interfaces
466
Configure VRF for Ethernet Interfaces
467
Configure VRF for GRE Tunnel Interfaces
467
Configuring Virtual Private Networking (VPN)
468
Virtual Private Networks (Vpns)
469
Configure Internet Protocol Security (Ipsec)
470
About Internet Protocol Security (Ipsec)
471
Configure Ipsec Tunnels
473
Configure Ipsec Tunnel Default Action
487
Configure Ipsec Groups
489
Configure Dead Peer Detection (DPD)
498
Configure Internet Key Exchange (IKE)
500
Configure Ikev2
511
Configure Layer 2 Tunneling Protocol (L2TP)
517
Use X.509 Certificates with Ipsec Tunnels
522
Configure Point-To-Point Tunneling Protocol (PPTP)
525
Configure Openvpn
527
Additional Information on Openvpn Configuration
527
Supported Cipher and Digest Values for Openvpn
534
Configuring Secure Sockets Layer (SSL)
535
About the Secure Sockets Layer (SSL)
536
Configure the SSL Server
537
Configure SSL Clients
539
Configuring Secure Shell (SSH) Server and Client
541
About the Secure Shell (SSH) Server
542
Configure SSH Servers
543
Configure the SSH Client
548
Generate SSH Private Keys
553
Perform SSH Authentication with a Public/Private Key Pair
555
Configuring FTP Relay
556
Configure FTP Relay
557
Configure FTP Relay Agents
557
Configure Advanced FTP Relay Parameters
560
Configure an SMTP Client, as Needed
561
Configuring IP Passthrough
562
Configure IP Passthrough
563
Configuring UDP Echo
566
Configure a UDP Echo Client
567
Configuring Quality of Service (Qos)
569
Configure Quality of Service (Qos)
570
Configuring Time Bands
577
Configure a Time Band
578
Enable and Disable Time Bands for a PPP or Wi-Fi Interface
580
Configuring Advanced Network Settings
582
Configure Advanced Network Settings
583
Configure First Settings Group
583
Configuring Legacy Protocols
590
About Legacy Protocols
590
Configure Systems Network Architecture over IP (SNAIP)
591
Forcing SNAIP to Use a Specific Instance
598
Configure TPAD Parameters
599
Set TPAD Parameters
604
Configure X.25 Parameters
613
Configure General X.25 Parameters
614
Configure X.25 LAPB Parameters
616
Configure NUI Mappings
621
Configure NUA / NUI Interface Mappings
622
Configure X.25 Call Macros
625
Configure IP to X.25 Call Strings
627
Configure Packet Assembler Dissassembler (PADS)
630
Configure an X.25 Permanent Virtual Circuit (PVC)
645
X.25 Packet Switching
648
Configure a MODBUS Gateway
657
Requirements for MODBUS Support in Transport Devices
657
Configure the MODBUS Gateway
657
Configure MODBUS Slaves
659
Configure Protocol Switch Software
661
Protocol Switch Software Logic
663
Configure the Protocol Switch
665
Configure CUD Mappings Parameters
673
Configure IP Sockets to Protocol Switch
674
Configure NUA to Interface Mappings
677
Configure NUA Mappings
679
Configuring Alarms
680
Configure Events to Trigger Alarms
681
Configure Sending Email Alert Messages When Events Occur
683
Configure SNMP Traps
688
Send SMS Alert Messages When Events Occur
691
Log Events to a Secondary Log File on an External Flash Drive
693
Log Events to a Syslog Server
694
Edit Event Descriptions
697
Configure Event Logcodes
699
Configure Handling of the Reasons for an Event
702
Configure an SMTP Email Account to Send Alarms
704
Configuring System Settings
707
Set Device Identity Parameters
708
Set System Date and Time
710
Using NTP Is Recommended for Greater Accuracy
710
Set System Date and Time Manually
710
Set System Date and Time Automatically Using an SNTP Server
712
Set System Date and Time Automatically Using an NTP Server
714
Ntpstat Command: Check NTP Client Status
720
Set Commands to Run Automatically at Bootup
721
Set Web and Command Line Interface Options
722
Set Miscellaneous System Options
725
Set Power Control Options
727
Functional Areas for Saving Power
727
Power Control Profiles
727
Additional Information on Power Control
728
Set Temperature Monitoring
731
Configuring Remote Management
732
Use Digi Remote Manager to Manage Devices
733
Configure Digi Remote Manager
734
Configure Using SMS Messages for Remote Management
736
Enable Device Health Reporting
738
Configure Advanced Remote Management Settings
740
Use SNMP for Remote Management
743
Supported SNMP Versions
743
Supported Management Information Bases (Mibs)
743
At\Smib Commands
743
Configure SNMP Settings
744
Configure SNMP Users
745
Configure SNMP Filters
747
Configure SNMP Traps
748
Configuring Security
751
Configure System Security Settings
752
Configure User Security Settings
754
Configure Advanced User Settings
756
Change the Default Username and Password for a User
758
Firewall
759
Configure Firewall Rules
760
Configure Stateful Inspection Settings
762
Use Firewall Scripts
764
Use a RADIUS Client for Authentication
801
Configure Advanced RADIUS Client Parameters
804
Use TACACS+ to Control Access to the Router
805
Functions of the AAA Services
805
TACACS+ to Local Privilege Level Mappings
806
Configure Advanced TACACS+ Security Settings
809
Use Command Filtering
810
Enable Command Filtering
811
Set Calling Numbers to Answer or Reject
812
Configuring Telemetry (GPS)
814
Configure GPS Parameters
815
Configure WR31 Cellular GPS
820
Configure GPS Support for the GOBI3000 Module
822
Managing Applications and Programs
823
Manage Scriptbasic Applications
823
Manage Python Applications
825
Managing Networks and Connections
827
Show Network Interface Status
827
Show Ethernet Status and Statistics
828
Show Wi-Fi Status and Statistics
831
Show Mobile Status and Statistics
834
Show DSL Status and Statistics
840
Show GRE Interface Status
843
Show ISDN Status and Statistics
845
Show PSTN Interface Status and Statistics
846
Show Serial Status and Statistics
848
Show PPP Status and Statistics
850
Show IP Statistics
854
Show the IP Routing Table
856
Show the IP Hash Table
858
Show the Port Forwarding Table
860
Show Firewall Statistics
861
Show Firewall Trace Output
864
Show DHCP Status
865
Show DNS Status
866
Show IGMP Status
867
Show Quality of Service (Qos) Status
868
Show NTP Status
869
Manage Connections
871
Show IP Connections
872
Manage PPP Connections
875
Show VPN Connections
876
Show GPS Data
881
View and Manage the Event Log
883
Analyze Data Traffic
885
Capture Data Traffic
886
Show Captured Data Traffic
892
Set PCAP (such as Wireshark) Traces
893
Use the Top Talkers Monitor
894
Configure Top Talkers Monitor
895
Show the Top Talkers Trace
896
Performing Device Administration Tasks
897
View System Information
897
Manage Files
900
FLASH Directory
900
WEB Directory
901
File Editor
902
Copy Command: Copy a File
903
Del Command: Delete a File
904
Dir Command: List the File Directory
904
Fattr Command: Set or Remove Read Only Flag for a File
905
Flock Command: Lock Files
905
Funlock Command: Unlock Files
905
Move Command: Move a File
905
Ren Command: Rename a File
906
Scan/Scanr Command: Scan the File System
906
Type Command: Display a Text File
906
Xmodem Command: Initiate an XMODEM File Upload
906
Transport File System
908
Manage Files Using USB Storage Devices
910
Create a Universal Config.da0 File Using Tags
918
Use Comments in Configuration Files
919
Manage X.509 Certificates and Host Key Pairs
920
Manage Certificate Authorities (Cas)
921
Manage Ipsec/Ssh/Https Certificates
923
Manage RSA Key Files
928
Generate Private Keys
929
Split a Private Key
931
Back up and Restore Configuration Settings
932
Configuration Files Associated with Your Transport Router
932
Methods for Saving Configuration Files
932
Back up the Configuration to a File on Your PC or a Server
933
Restore the Configuration to a File on Your PC or a Server
933
Update Firmware
934
Reset the Router to Factory Defaults
936
Using the Web Interface
936
Using the Reset Button on the Router
937
Save Configuration Settings to a File
938
Save the Current Configuration
938
Save All: Save the Entire Configuration
938
Execute a Command from the Web Interface
940
Reboot the Router
941
Troubleshooting
942
Troubleshooting Resources
943
Download the Debug.txt File
944
Cannot Open the Web Interface
946
Cannot Log into the Web Interface
947
Troubleshoot the LTE-MIMO Antenna Orientation
948
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