FORE Systems ES-2810 Ethernet Switch User's Manual
7 - 15
Console Port Use and Troubleshooting
Console Port Use and
Troubleshooting
7.8 Contacting the Technical Assistance Center (TAC)
7.8.1 Introduction
If you are unable to solve the problem and want to report the problem to FORE’s Technical
Assistance Center (TAC), there are certain things that you can do, to enable us to begin solving
your problem quickly. FORE Stack View makes the gathering of such information easy, and
presents it in an easy-to-interpret format.
7.8.2 Things to do Prior to Contacting TAC
To ensure that your problem gets treated as efficiently as possible. TFTP a report and parame-
ter block from the switch. If it is not possible to TFTP from the switch, try to obtain the product
number and the software ID and version number, any error messages in the Error and System
Logs, and a copy of the switch’s configuration.
Always supply the following information when contacting TAC for help:
• The scope and characteristics of the problem. How severe is the problem? Is the
switch dead? Are any of the ports malfunctioning? If so, which ports? Is the whole
network down?
• A quick sketch of your configuration.
• Is the problem reproducible? If yes, how?
• Is it a new installation, or has it been running for a while?
• When was the last time it was working correctly? What has happened since then
that might have affected the switch?
The information in this report will help us to find a solution to the problem as quickly as pos-
sible.
7.8.3 Further Information on TAC
For information about FORE’s support service, refer to “Technical Service”.
To Next Page
Loading...