Harris Constellation - Turning on the Radio; Chapter 12: Customer Service & Warranty Information

Constellation™ November 2003
vi Contents
MHSB System ...................................................................................11-27
High Level 155 Mux (HLM-155)................................................................11-28
Removing the HLM-155 ......................................................................11-28
Installing the HLM-155 .......................................................................11-29
MHSB System ...................................................................................11-29
High Level 3xDS3/4xDS3 Mux (HLM-3xDS3/ HLM-4xDS3) ...........................11-29
Removing the HLM-3xDS3/4xDS3 ........................................................11-30
Installing the HLM-3xDS3/4xDS3 .........................................................11-30
MHSB System ...................................................................................11-30
Service Channel.....................................................................................11-31
Removing the Service Channel ............................................................11-31
Installing the Service Channel .............................................................11-32
SPU Controller.......................................................................................11-32
Removing the SPU Controller...............................................................11-33
Installing the SPU Controller................................................................11-33
Removing the Standby M12 Unit ..........................................................11-34
Replacing the Standby M12 Unit ..........................................................11-34
Removing the M12 Unit ......................................................................11-34
Installing the M12 Unit .......................................................................11-35
CHAPTER 12, CUSTOMER SERVICE & WARRANTY INFORMATION
Ordering Parts or Spares ............................................................................. 12-1
Part Numbers Versus Product Codes.......................................................... 12-1
Spare Unit Ordering Information ............................................................... 12-2
Spare Unit Part List................................................................................. 12-3
Repair and Return ...................................................................................... 12-5
General Information................................................................................ 12-5
Module Exchange.................................................................................... 12-6
Evaluation Fee........................................................................................ 12-6
Unrepairable Units .................................................................................. 12-6
Return Freight........................................................................................ 12-6
Return Material Authorization ................................................................... 12-7
Repair Telephone and Fax Numbers .......................................................... 12-8
U.S.A. and Canada.............................................................................. 12-8
Repair Service Locations .......................................................................... 12-8
Technical Support ...................................................................................... 12-8
Technical Assistance Center (TAC) ............................................................ 12-8
Business Hours....................................................................................... 12-9
Telephone Numbers ................................................................................ 12-9
Fax Numbers.......................................................................................... 12-9
Technical Assistance Web Site .................................................................. 12-9
Mailing Address ...................................................................................... 12-9
Customer Training ....................................................................................12-10
Telephone Numbers ...............................................................................12-10
Training Web Site ..................................................................................12-10
Training Centers ....................................................................................12-10
Canada.............................................................................................12-10
U.S.A. ..............................................................................................12-10
Warranty and Product Support ....................................................................12-11
Standard Product Warranty Terms ..............................................................12-11