Harris Corporation Constellation™
CUSTOMER
SERVICE &
WARRANTY
C HAPTER
12
CUSTOMER SERVICE &
WARRANTY INFORMATION
Ordering Parts or Spares
Harris MCD equipment is designed to be repaired by replacement at the unit
level with readily available spares. For this reason, parts lists are not furnished
with an order, nor are they recommended as a requirement.
To maintain your microwave radio with a minimum of down time, however,
your organization will have to maintain a stock of spare units. To do so, you
may wish to order additional spares from time to time, to assure that you have
enough spares to properly maintain the system. In addition, after you replace
a faulty unit with a spare, you will want to return the faulty unit to Harris for
repair. This section explains how to accomplish these tasks.
Part Numbers Versus Product Codes
The best way to identify an item that you wish to order from us is to give us a
part number. A part number identifies a specific part and is found on a label
affixed to the part, as shown in Figure 12-1. On that label, there may also be a
product code, which is a more general number that identifies the most up to-
date part that serves a specific function. If possible, please provide the part
number.
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