Constellation™ November 2003
12-6 Customer Service & Warranty Information
Module Exchange
You may prefer to receive a replacement unit before you send your defective
unit to us. Harris MCD maintains an inventory of many different modules that
can be shipped to you at the fastest time possible.
Emergency exchange is available, current production models have the fastest
turnaround time. Emergency exchanges are billed at actual exchange prices
(zero for warranty units) plus a $200.00 expedite fee per unit regardless of
warranty status.
Standard module exchange is also available without expedite fee. Turnaround
time is five working days.
Evaluation Fee
There is an evaluation charge per unit if no trouble is found and no repair is
required.
Unrepairable Units
Equipment which has been damaged due to customer negligence, or which has
had parts removed, will be repaired at the prevailing flat repair fee, or on a
time-and-material basis, whichever is higher and regardless of the warranty
status. Any equipment that is determined irreparable will be returned to the
customer. In the case of billable orders, the standard repair charges will be
waived.
Return Freight
Harris MCD prepays standard return freight back to our customers. Return
freight is covered by Harris for both billable and non-billable orders.
The customer pays for shipping units to the Customer Service Location for both
warranty and out-of warranty units. Special shipping requests may be subject
to an additional charge.
Please pack the unit carefully using static-free, sturdy packaging to prevent
damage during transit.
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