Harris Constellation - Return Material Authorization; Figure 12-2: Example of the RMA Form

Harris Corporation Constellation™
Repair and Return 12-7
CUSTOMER
SERVICE &
WARRANTY
Return Material Authorization
Before sending in your equipment for repair, get a Return Material Authorization
(RMA) first on our Internet site at http://www.microwave.harris.com/cservice/
or
contact Customer Service. This will ensure that the repairs will be done in a timely
manner and eliminate any delays due to incomplete information. Please provide us
with the following information when you call us.
Please provide the following information when you call (or fax):
• Your name, company, telephone, and fax number
• Equipment type
• Part Number
• Sales Order Number
• Purchase Order Number (for out-of-warranty and advance exchanges)
• Detailed description of the problem
• Billing and shipping addresses
• Any special return packing or shipping instructions
• Any special customs clearance information required
Figure 12-2: Example of the RMA form