Juniper PTX Series - Contacting Customer Support and Returning Packet Transport Switch; Hardware; Contacting Customer Support

APPENDIX F
Contacting Customer Support and
Returning Packet Transport Switch
Hardware
•
Contacting Customer Support on page 275
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Returning a Hardware Component to Juniper Networks, Inc. on page 276
•
Tools and Parts Required to Remove Components from a PTX5000 Packet Transport
Switch on page 277
•
Packing the PTX5000 Packet Transport Switch for Shipment on page 277
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Packing the Packet Transport Switch Components for Shipment on page 278
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Displaying PTX5000 Component Serial Numbers on page 278
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PTX5000 Component Serial Number Locations on page 280
Contacting Customer Support
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
•
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
•
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
275Copyright © 2012, Juniper Networks, Inc.