Maintenance 10
Keysight N1911A/1912A User’s Guide 277
Contacting Keysight Technologies
This section details what to do if you have a problem with your power meter.
If you have a problem with your power meter, first refer to the section Before
calling Keysight Technologies. This chapter contains a checklist that will help
identify some of the most common problems.
If you wish to contact Keysight Technologies about any aspect of the power
meter, from service problems to ordering information, refer to “Sales and
Technical Support” on page 12.
If you wish to return the power meter to Keysight Technologies refer to “Returning
Your Power Meter for Service” on page 281.
Before calling Keysight Technologies
Before calling Keysight Technologies or returning the power meter for service,
please make the checks listed in “Check the basics” on page 277. If you still have
a problem, please read the warranty printed at the front of this guide. If your
power meter is covered by a separate maintenance agreement, please be familiar
with the terms.
Keysight Technologies offers several maintenance plans to service your power
meter after warranty expiration. Call your Keysight Technologies Sales and
Service Center for full details.
If the power meter becomes faulty and you wish to return the faulty instrument,
follow the description on how to return the faulty instrument in the section
“Contacting Keysight Technologies” on page 277.
Check the basics
Problems can be solved by repeating what was being performed when the
problem occurred. A few minutes spent in performing these simple checks may
eliminate time spent waiting for instrument repair. Before calling Keysight
Technologies or returning the power meter for service, please make the following
checks:
– Check that the line socket has power.
– Check that the power meter is plugged into the proper ac power source.
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