362 Keysight N9038A MXE Service Guide
CPU & Disk Drive
Troubleshooting software related issues
Troubleshooting software related issues
The C: drive contains the Windows operating system software and the
instrument application software. Boot problems can be caused by either a
failure of the Windows operating system or the instrument application
software. The failure could have occurred due to a failed installation procedure,
instrument application software update failure, or a virus.
To correct these issues there are two procedures that can be initiated to resolve
a software related issue.
— Reload the instrument application software.
— Use the Recovery Process to reinstall the Windows operating system and
instrument application software as it was when it left the factory.
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