2-62 Service Manual
5026
164.xx, 165.xx—Motor Error (option tray 4) service check
5
1. Turn the printer off.
2. Remove the rear frame cover. See “Rear
frame cover removal” on page 4-47.
3. Check the option cable in connector
JOPT1 on the system board for proper
connection, for cable pinch points, and for
any other damage to the cable or
connector.
4. Remove the right cover. See “Right
cover removal” on page 4-51,
5. Check the option cable for pinch points
and any damage.
6. Check the autoconnect connector for
damage.
Is the cable damaged?
Replace the option cable.
See “Option cable
removal” on page 4-143.
• For 550 option, replace
tray 3 550 input option.
• For HCIT, replace the
HCIT top plate
assembly.
Step Questions / actions Yes No
1 1. Turn the printer off.
2. Reseat option tray 4.
3. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
4. Navigate to PRINT TESTS > Tray 4 >
Single.
Did the page print?
Problem resolved. Go to step 2.
2
1. Remove all input options connected to the
machine.
2. Connect tray 3 directly on the printer
making it tray 2.
3. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, and turn on the printer).
4. Navigate to PRINT TESTS > Tray 2 >
Single.
Did the page print?
Go to step 3. Go to step 4
3
Check the top and bottom autoconnect
connectors of tray 2 (input option above tray
3) for damages.
Are the autoconnect connectors damaged?
Replace tray 2 550 input
option
Go to step 4.
4
Check the top and bottom autoconnect
connectors of tray 3 for damages.
Are the autoconnect connectors damaged?
• For 550 option, replace
tray 3 550 input option.
• For HCIT, replace the
HCIT top plate
assembly.
Go to step 5.
Step Questions / actions Yes No
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