Diagnostic information 2-91
5026
245.03, 245.11—Paper Jam service check
245.05—Paper Jam service check
Step Questions / actions Yes No
1 1. ring the printer up in Diagnostics Menu
(turn the multifunction printer off, press
and hold 3 and 6, turn the MFP on, and
then release the buttons when the
progress bar displays).
2. Navigate to PRINT TESTS > select a tray
below tray 3 > Single.
Did the page print correctly?
Problem resolved. Go to step 2.
2
Is tray 5 a high-capacity input option (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-214.
Replace the complete
tray 5 option.
Step Questions / actions Yes No
1 Has paper been fed from an input option
before?
Go to step 5. Go to step 2.
2
1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Navigate to PRINT TESTS > Tray 5 >
Single.
Did the page feed correctly?
Replace the option cable.
See “Option cable
removal” on page 4-143.
Go to step 3.
3
1. Turn the printer off.
2. Remove the rear frame cover. See “Rear
frame cover removal” on page 4-47.
3. Remove the right cover. See “Right
cover removal” on page 4-51.
4. Check the connector at JOPT1 on the
system board for proper connection, the
cable for pinch points, and the cable or
connector for any other damage.
Is the cable damaged?
Replace the option cable.
See “Option cable
removal” on page 4-143.
Go to step 4.
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