Diagnostic information 2-65
5026
168.xx—Motor (HCIT elevator) error service check
200.11, 250.03—Paper Jam error service check
Step Questions / actions Yes No
1 Is the paper properly loaded in the high-
capacity input tray (HCIT)?
Go to step 2. Fan the media, and then
stack flat in the HCIT
drawer.
2
1. Turn the printer off.
2. Reseat option the HCIT option.
3. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
4. Navigate to PRINT TESTS > HCIT >
Single.
Did the error clear?
Problem resolved. Go to step 3.
3
1. Turn the printer off.
2. Remove the rear frame cover. See “Rear
frame cover removal” on page 4-47.
3. Check the option cable in connector
JOPT1 on the system board for proper
connection, for cable pinch points, and for
any other damage to the cable or
connector.
Is the cable damaged?
Replace the option cable.
See “Option cable
removal” on page 4-143.
Go to step 4.
4
1. Remove the HCIT right cover. See“HCIT
right cover removal” on page 4-204.
2. Check the cable in the HCIT.
Is the cable damaged?
Replace the elevator-up
cable.
Replace the elevator motor
with sensor. See “HCIT
elevator motor with
sensor removal” on
page 4-208.
Step Questions / actions Yes No
1 Open the front access door. Turn the
transport belt gear clockwise.
Did the transport belt move?
Go to step 2. Replace the transport belt.
See “Transfer module
removal” on page 4-179.
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