2-78 Service Manual
5026
242.27—Paper Jam service check
242.29—Paper Jam service check
2
Is the tray 3 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-214.
Replace the complete
tray 3 option.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Navigate to PRINT TESTS > select the
tray below tray 2 > Single.
Did the page feed correctly?
Problem resolved. Go to step 2.
2
1. Turn the printer off.
2. Open the front access door.
3. Turn the transport belt gear clockwise.
Did the transport belt move?
Go to step 3. Replace the transport belt.
See “Transfer module
removal” on page 4-179.
3
1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Navigate to MOTOR TESTS > Align
Motor Test.
Can you hear the align motor run?
Replace the complete
tray 2 option.
Replace the paper pick
mechanism. See “Paper
pick mechanism
assembly removal” on
page 4-145.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Navigate to PRINT TESTS > Tray 5 >
Single.
Did the page feed correctly?
Problem resolved. Go to step 2.
2
Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT elevator
up sensor. See “HCIT
elevator motor with
sensor removal” on
page 4-208.
Replace the complete
tray 2 option.
Step Questions / actions Yes No
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