2-80 Service Manual
5026
243.03, 243.11—Paper Jam service check
2
1. Turn the printer off.
2. Remove the rear frame cover. See “Rear
frame cover removal” on page 4-47.
3. Remove the right cover. See “Right
cover removal” on page 4-51.
4. Check the connector JOPT1 for proper
connection to the system board, the cable
for pinch points, and the cable or
connector for any other damage.
Is the cable damaged?
Replace the option cable.
See “Option cable
removal” on page 4-143.
Go to step 3.
3
Carefully lift the printer off the option, and lay
the printer on its back.
Check the option connector for damage.
Is the connector damaged?
Replace the option cable.
See “Option cable
removal” on page 4-143.
Go to step 4.
4
Replace the complete tray 3 option.
Does the error clear?
Problem resolved. Replace the system board.
See “System board
removal” on page 4-163.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Navigate to PRINT TESTS > select a tray
below tray 3 > Single.
Did the page print correctly?
Problem resolved. Go to step 2.
Step Questions / actions Yes No
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