2-92 Service Manual
5026
245.10—Paper Jam service check
4
Carefully lift the printer off the option, and lay
the printer on its back.
Check the option connector for damage.
Is the connector damaged?
Replace the option cable.
See “Option cable
removal” on page 4-143.
Go to step 5.
5
Is tray 4 a high-capacity input option (2,000-
sheet feeder)?
Go to step 7. Got to step 6.
6
Replace the complete tray 5 option.
Does the error clear?
Problem resolved. Replace the system board.
See “System board
removal” on page 4-163.
7
Replace the HCIT top plate. See “Top plate
assembly removal” on page 4-214.
Problem resolved. Replace the system board.
See “System board
removal” on page 4-163.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostic menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Navigate to PRINT TESTS > select a tray
below tray 5 > Single.
Did the page feed correctly?
Problem resolved. Replace the complete tray
5 option.
Step Questions / actions Yes No
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