Diagnostic information 2-99
5026
920.03, 920.25—Transfer Module Missing or not connected service check
2
1. Reseat the JPH1 and JTPS1 cables.
2. Reseat the transport cable on the transfer
belt module side.
3. Power on the printer.
Does the problem persist?
Go to step 3. Problem resolved.
3
Install a new transfer module to verify if the
old transfer module is defective.
Does the problem persist?
Go to step 4. Replace the transfer
module. See “Transfer
module removal” on
page 4-179.
4
Connect a new transport cable from outside
of the machine.
Does the problem persist?
1. Return the old transfer
module and transport
cable.
2. Go to step 5.
Replace the transport
cable. See “Transport
cable removal” on
page 4-181.
5
Connect a new printhead assembly from
outside of the printer and verify the printhead.
See “Printhead verification” on page 3-39.
Does the problem persist?
Replace the system board.
See “System board
removal” on page 4-163.
Replace the printhead
assembly. See “Printhead
removal, installation, and
adjustment” on
page 4-153
Step Questions / actions Yes No
1 Open the front access door. Reseat the
transport cable.
Does the error clear?
Problem resolved. Go to step 2.
2
Turn the printer off, and then remove the rear
frame cover. See “Rear frame cover
removal” on page 4-47.
Reseat the transport cable in connector
JTPS1.
Does the error clear?
Problem resolved. Go to step 3.
3
Check the transport cable in connector JTPS1
for pinch points and for any other damage to
the cable or connector.
Is the cable damaged?
Replace the transport
cable. See “Transport
cable removal” on
page 4-181.
Go to step 4.
Step Questions / actions Yes No
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