Diagnostic information 2-87
5026
244.10—Paper Jam service check
244.17—Paper Jam service check
4
1. Carefully lift the printer off the option, and
lay the printer on its back.
2. Check the option connector for damage.
Is the connector damaged?
Replace the option cable.
See “Option cable
removal” on page 4-143.
Go to step 5.
5
Is tray 4 a high-capacity input option (2,000-
sheet feeder)?
Go to step 7. Go to step 6.
6
Replace the complete tray 4 option.
Does the error clear?
Problem resolved. Replace the system board.
See “System board
removal” on page 4-163.
7
Replace the high-capacity input tray (2,000-
sheet feeder)?
Problem resolved. Replace the system board.
See “System board
removal” on page 4-163.
Step Questions / actions Yes No
1 1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Navigate to PRINT TESTS > select a tray
below tray 4 > Single.
Did the page feed correctly?
Problem resolved Replace the complete
tray 4 option.
Step Questions / actions Yes No
1 Has paper been fed from an input option
before?
Go to step 4. Go to step 2.
Step Questions / actions Yes No
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