2-74 Service Manual
5026
242.05—Paper Jam service check
4
Is tray 2 a high-capacity input tray (2,000-
sheet feeder)?
Replace the HCIT top
plate. See “Top plate
assembly removal” on
page 4-214.
Replace the entire tray 2
option.
Step Questions / actions Yes No
1 Has the paper been fed from an input option
before?
Go to step 5. Go to step 2.
2
1. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
2. Navigate to PRINT TESTS > select a tray
below tray 2 > Single.
Did the page feed correctly?
Problem resolved. Go to step 3.
3
1. Turn the printer off.
2. Remove the rear frame cover. See “Rear
frame cover removal” on page 4-47.
3. Remove the right cover. See “Right
cover removal” on page 4-51.
4. Check the cable in connector JOPT1 for
proper connection to the system board,
cable pinch points, and any other damage
to the cable or connector.
Is the cable damaged?
Replace the option cable.
See “Option cable
removal” on page 4-143.
Go to step 4.
Step Questions / actions Yes No
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