Lexmark CS748de - Paper Jam Service Check

Diagnostic information 2-77
5026
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242.21, 243.21, 244.21. 245.21, 242.30, 243.30, 244.30, 245.30—Paper Jam service
check
242.26—Paper Jam service check
Step Questions / actions Yes No
1 1. Fan the media on the tray.
• Use Tray 2 for 242.21 and 242.30
errors.
• Use Tray 3 for 243.21 and 243.30
errors.
• Use Tray 4 for 244.21 and 244.30
errors.
• Use Tray 5 for 245.21 and 245.30
errors.
2. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
3. Navigate to Print Test > Tray # > Single.
Does the printer feed from tray 2
successfully?
Problem resolved. Go to step 2.
2
1. Remove printer from the option tray.
2. Inspect the autonnect cables on the option
tray.
Is the autoconnect connector damaged?
• For 550 input option,
replace the 550 input
option.
• For HCIT input option,
replace the HCIT top
plate assembly. See
“Top plate assembly
removal” on
page 4-214.
Go to step 3.
3
• For 550 input option, install a new 550
input option.
• For HCIT input option, install a new top
plate assembly. See “Top plate
assembly removal” on page 4-214
Does this fix the problem?
• For 550 input option,
replace the 550 input
option.
• For HCIT input option,
replace the HCIT top
plate assembly. See
“Top plate assembly
removal” on
page 4-214.
Go to step 4.
4
For HCIT input option, replace the HCIT
controller board assembly. See “HCIT
controller board assembly removal” on
page 4-207.
Does this fix the problem?
Problem resolved Replace the system board.
See “System board
removal” on page 4-163.
Step Questions / actions Yes No
1 1. Determine the input tray.
2. Bring the printer up in Diagnostics Menu
(turn off the printer, press and hold
buttons 3 and 6, then turn on the printer).
3. Navigate to PRINT TESTS > select the
tray you indicated > Single.
Did the page feed correctly?
Problem resolved. Go to step 2.