IPECS Release 5
Feature Description & Operation 5.0
2-90
Operation
iPECS Phone
To use Automatic Hold while on an active CO/IP call
1. Press the desired feature button or {
CO}/{IP}; the active call is placed in the Preferred Hold
state.
Conditions
1. CO/IP lines placed on hold with Automatic Hold are placed in the assigned Preferred Hold.
2. There is no limit on the number of calls that can be placed on hold using Automatic Hold.
Programming
STATION 1. Automatic Hold (PGM 112-Btn 2)
S
YSTEM 1. Hold Preference (PGM 160-Btn 7)
Related Features
Hold Preference
Hold Recall
Hardware
iPECS Phone
2.42 HOT DESK
Description
iPECS Phones can be assigned as Hot Desk phones allowing users (Agents) to login with the iPECS.
The Hot Desk will become active and will take on the attributes defined for the Agent’s station
number. When the Agent logs off, the Hot Desk phone becomes inactive and the Agent’s calls are
forward to the user-entered destination. A different Agent may then login through the inactive Hot
Desk phone.
Operation
iPECS Phone
To login through an inactive Hot Desk;
1. Lift the handset or press the [
SPEAKER] button,
2. Dial ‘*0’,
3. Dial the user’s station number and authorization code, Agent is logged in.
To logout through the active Hot Desk;
1. Press the [
PGM] button,
2. Dial ‘* *’ or press the {
AGENT LOGOUT} Flex button,
3. Use the [
VOL UP]/[VOL DOWN] buttons to select call forward destination for Agent calls (speed
dial, joined mobile phone, VMIM/VSF, or VM group).
4. Press the [
SAVE] button.
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