LG IPECS - ICLID Call Routing

IPECS Release 5
Feature Description & Operation 5.0
2-91
Conditions
1. The Hot Desk phone can be programmed to log-out an active user automatically if no action
has been taken by the Agent for the Auto Log-out timer.
2. An active (logged in) Agent can login to another inactive Hot Desk. However, this will log the
Agent off the previously active Hot Desk.
3. A user may only logout from the Agent’s active Hot Desk phone. Attempting to logout using a
different Hot Desk phone will return error tone.
4. The Flex button map of the Hot Desk station is fixed and does not take on the configuration
associated with the Agent’s station.
5. When logged off, the Agent’s active database, including the following items, are saved.
Station Number
Station Attributes, PGM 111~124
CO Routing, Ring assignments, DID routing, etc.
Voice Mail
Station Group assignment
6. The number of Hot Desk phones and Hot Desk users is limited to the system capacity. Each
Hot Desk phone and Hot Desk user (Agent) requires a separate station channel in the system.
7. To identify the station number, only station authorization codes may be used for Hot Desk login.
8. An ACD Agent must use the Agent Login procedure as defined under the ACD feature
description.
Programming
STATION 1. Hot Desk (PGM 112-Btn 13)
T
ABLES 1. Hot Desk Attributes (PGM 250-Btn 1~3)
2. Auto Logout Timer (PGM 250-Btn 3)
Related Features
Station Groups
Automatic Call Distribution
Call Forward
Hardware
iPECS Phone
2.43 ICLID CALL ROUTING
Description
The system can employ ICLID (Incoming Calling Line Id) to determine the routing of incoming
external calls. Each CO/IP Line, including DID Lines, may be assigned to employ ICLID routing.
The system will compare the received ICLID to entries in the ICLID Routing Table and, if a match is
found, will route the call to the destination defined in the ICLID Ring Assignment Table. Destinations
can be the VMIM/VSF, an external Voice Mail, a station or a station group.