IPECS Release 5
Feature Description & Operation 5.0
2-28
Operation
Supervisor iPECS Phone
To assign a {
GROUP STATUS} button at the Supervisor
[
PGM] + {FLEX} + ‘576’ + “Group Number” + [SAVE]
To display the Group status when the {
GROUP STATUS} button is flashing
1. Lift the handset or press the [
SPEAKER] button,
2. Dial ‘576’, the Group Status display code,
3. Dial ‘1’ to see the Group Status information,
Or,
1. Press the flashing {
GROUP STATUS} button,
2. Dial ‘1’ to see the Group Status display.
Conditions
1. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged into the
group to access the Group Status display information.
2. The {
GROUP STATUS} button will flash when the Calls-in-Queue exceed the assigned Supervisor
Call Count and/or a call has been queued for longer than the Supervisor Queued Call Timer.
Programming
NUMBERING PLAN 1. ACD Group Status Code (PGM 107-Btn 7)
S
TATION GROUPS 1. ACD Group (PGM 191)
2. ACD Group Supervisor (PGM 191-Btn 18)
3. Supervisor Timer (PGM 191-Btn 14)
4. Supervisor Queued Call Count (PGM191-Btn 15)
Related Features
Station Groups
Hardware
iPECS Phone
2.5.11.5 Group Parameter Control
Description
An ACD Group Supervisor can adjust several of the ACD Group routing parameters, in real-time.
Adjustable parameters are:
x Overflow Destination
x Overflow Time
x Wrap-up Time
x ACD Voice Mailbox Password
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