LG IPECS - Traffic Analysis, Call Reports

IPECS Release 5
Feature Description & Operation 5.0
2-154
Related Features
SMDR (Station Message Detail Recording)
ACD Statistics Report
Hardware
device to capture reports
2.70.2 Traffic Analysis, Call Reports
Description
Call activity statistics are provided in the Hourly Call and Call Summary Reports.
Hourly Call Report
The Hourly Call Report covers hourly-completed call activity for the selected Analysis period. The
report indicates the number of completed calls for each hour during the Analysis period as shown
below.
Site Name : abc co
Report Type : Attendant Traffic Report- Today Peak
Date : 06/05/02 08:35
===========================================================================================
Anal Hour # Calls Completed
15:00 0
14:00 0
…..
…..
05:00 211
04:00 543
Totals Calls 754
Operation
System Attendant
To print the Hourly Call Report
1. Press the [
PGM] button.
2. Dial ‘0126’, the Hourly Call report code.
3. Press the [
SAVE] button.
Conditions
Programming
SYSTEM 1. RS-232 Port Settings (PGM 174)
2. Serial Port Function Selections (PGM 175)
Related Features
SMDR (Station Message Detail Recording)