IPECS Release 5
Feature Description & Operation 5.0
2-92
An ACD group may be assigned to route calls employing the ICLID Tables. When configured, calls
re-route based on the Caller Entered ICLID.
Operation
System
System implements routing automatically based on database entries and the received ICLID.
Conditions
1. If the received ICLID does not match an entry in the ICLID Route Table, the call is routed based
on the type and other programming (Ring assignments, etc.) for CO/IP Line.
2. For analog CO Lines, the system will await receipt of valid ICLID for the ICLID Ring Timer. At
expiration of the timer, if ICLID is not received, the call is routed based on the type and other
programming (Ring assignments, etc.).
3. The ICLID received from the CO/IP Line must be a telephone number to match an ICLID Route
Table entry.
4. If ICLID routing is enabled for a DID line, DID Call Wait is disabled.
Programming
CO/IP 1. ICLID Ring Timer (PGM 142-Btn 14)
ISDN/ICLID 1. ICLID Route Table (PGM 203)
2. ICLID Ring Assignment Table (PGM 204
S
TATION GROUPS 1. ACD ICLID Use (PGM 191-Btn 21)
Related Features
CO/IP Ring Assignment
Automatic Call Distribution
Direct Inward Dial (DID)
Hardware
2.44 IN-ROOM INDICATION
Description
A supervisor can press the In-Room Indication button and [HOLD/SAVE] button when in an idle state;
then each Station’s In-Room Indication LED will illuminate.
10 groups can be programmed. Each group has at most 20 members excluding Supervisor.
Operation
To program a flexible button as the “In-Room Indication button”
1. Press the [TRANS/PGM] button and the flexible button to be assigned.
2. Dial the code (TRANS/PGM + 9* + Room NO(bin no))
3. Press the [HOLD/SAVE] button.
To Next Page
Loading...
