IPECS Release 5
Feature Description & Operation 5.0
6-3
6.3 ATTENDANT POSITIONS
Description
The iPECS -50 and 100 can have a maximum of four (4) Attendants. Other iPECS systems have
capacity for five (5) Attendants. Each Attendant position must be equipped with an iPECS multi-
button Phone and may include multiple DSS Consoles.
There are 2 different types of Attendant as follows,
x System Attendant - The first station in Attendant Group. In addition to Main Attendant
features, the System Attendant is commonly used for System Attendant Programming,
Admin Programming and Day/Night/Timed Mode control.
x Main Attendant – Attendant group stations other than the first station of Attendant Group.
Operation
Condition
1. As a default, the first Attendant (System Attendant) is assigned as Station 100 (logical
number), and others are not assigned.
2. Attendant calls (dialing ‘0’) and recalls are routed to first available attendant.
Programming
S
YSTEM 1. System Attendant Assignment (PGM 164-Btn 1)
2. Main Attendants Assignment (PGM 164-Btn 2~4/5)
Related Features
Hardware
iPECS Phone
6.4 ATTENDANT RECALL
Description
Unanswered or abandoned CO/IP calls that remain unanswered for the Hold or Transfer Hold
timer, as appropriate, will recall the station placing the call on hold. If the call remains unanswered
for the assigned Recall time, the first available Attendant will also receive recall. The Attendant
and station will receive the recall signal for the Attendant Recall Timer period after which the
system will disconnect and return the CO/IP line to idle.
Operation
System
Attendant recall operation is automatic.
Conditions
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