IPECS Release 5
Feature Description & Operation 5.0
2-153
2.70.1 Traffic Analysis, Attendant
Description
The Attendant Traffic Report covers operational statistics for the Attendants. The report outputs
periodically or the Attendant requests output of the report for a defined Analysis period. The
following is a sample report and description of the report fields.
Site Name : abc co
Report Type : Attendant Traffic Report- Today Peak
Date : 06/05/02 08:34
===========================================================================================
ATD Meas ----------Calls------------ ---------Time-------------- Speed ATD
No Hour Total Ans Abdn H Abd Held Avail Talk Held Noans Ans Type
100 13:00 104 82 22 3 0 18 10:12 14:21 01:23 00:52 00:23 Sys
101 13:00 90 72 15 1 0 11 12:43 30:12 00:54 00:23 00:21 Main
Field
Description
ATD No Attendant Station Number
Meas Hour (Measurement Hour) Hour data accumulation began
Calls Total Total number of calls, except group & recalls, routed to the Attendant
Calls Ans (Calls Answered) Calls answered during the Analysis period
Calls Abdn (Calls Abandoned) Calls abandoned before answer by the Attendant, does not include
calls abandoned while on hold.
Call H-Abdn (Calls Abandoned from Hold) Calls abandoned while on hold
Calls Held Number of calls placed on hold by the Attendant
Time Avail (Time Available) Time attendant was available to handle new calls
Time Talk Total time the Attendant was active on calls
Time Held Time Attendant had calls on hold
Time NoAns (Time No Answer) Average time calls were ringing or in queue for attendant before
abandoned
Speed Ans (Speed of Answer) Average time calls rang before answer by Attendant
ATD type (Attendant Type) System or Main
Operation
System Attendant
To print the Attendant Traffic Report
1. Press the [
PGM] button.
2. Dial ‘0124’, the Attendant Traffic report code.
3. Select Analysis Period (‘1’-‘5’).
4. Press the [
SAVE] button.
Conditions
1. The Peak Hour is the hour when the system has the highest total call volume.
Programming
SYSTEM 1. RS-232 Port Settings (PGM 174)
2. Serial Port Function Selections (PGM 175)
To Next Page
Loading...
