IPECS Release 5
Feature Description & Operation 5.0
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#PRINT
3. Dial ‘3’, Agent Code, the LCD menu will update:
1STATUS/2ON/OFF)/#PRINT
4. Dial ‘#’, Agent Statistics Reporting Code,
5. Press the [
MUTE] button to initialize the ACD database after printing; this eliminates overlap of
future reports.
Conditions
1. The ACD status can be printed periodically. The period is assigned in Admin Programming.
The ACD records contain information for both ACD agents and ACD group.
2. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged into the
group to access the Group Status display information.
Programming
NUMBERING PLAN 1. ACD Group Status Code (PGM 107-Btn 7)
S
TATION GROUPS 1. ACD Group (PGM 191)
2. ACD Group Supervisor (PGM 191-Btn 18)
Related Features
Station Groups
Hardware
2.6 AUTOMATIC PAUSE INSERTION
Description
In addition to a manually entered Pause, the system will automatically pause dialing to allow for
potential connection delays. The pause will be inserted when any of the following occur:
x After a Flash is encountered in a Speed Dial number,
x After a PABX access code is encountered in a Speed Dial or redial number,
x After a Pulse to Tone Switchover is encountered in a Speed Dial or Redial number.
x When a connect message is received on an ISDN Line.
Operation
System
The system automatically pauses dialing after an appropriate event.
Conditions
1. An automatically inserted pause is not counted as a digit in a Speed Dial number.
2. The LCD of the iPECS Phone will show a "P" when a pause is encountered. This indication is
not shown if the system inserts the Pause automatically.
Programming
SYSTEM 1. Pause Timer (PGM 181-Btn 10)
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