LG IPECS - Agent Status Control

IPECS Release 5
Feature Description & Operation 5.0
2-29
Operation
Supervisor iPECS Phone
To assign a {
GROUP STATUS} button at the Supervisor
[
PGM] + {FLEX} + ‘576’ + “Group Number” + [SAVE]
To use the Supervisor Status Menu
1. Lift the handset or press the [
SPEAKER] button,
2. Press the {
GROUP STATUS} button,
[1] ACD STATUS
[2] ACD DATABASE
[3] ACD DUTY
[#] ACD PRINT
3. Dial ACD Dbase Code ‘2’,
4. Select database item, scrolling with the [
VOL UP]/[VOL DWN] button;
Overflow Destination- station (Net station) (1)/group (2)/system speed dial (3)
Overflow Time- xxx seconds
Wrap-Up Time- xxx seconds
Password- up to 12 digits
5. Enter new data,
6. Press the [
SAVE] button.
Conditions
1. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged into the
group to access the Group Status display information.
Programming
NUMBERING PLAN 1. ACD Group Status Code (PGM 107-Btn 7)
S
TATION GROUPS 1. ACD Group (PGM 191)
2. ACD Group Supervisor (PGM 191-Btn 18)
Related Features
Station Groups
Hardware
iPECS Phone
2.5.11.6 Agent Status Control
Description
An ACD Supervisor can view and control the status of Agents in the group.
Operation
Supervisor iPECS Phone
To assign a {
GROUP STATUS} button at the Supervisor