IPECS Release 5
Feature Description & Operation 5.0
6-2
6.2 ALTERNATE ATTENDANT
Description
This feature allows an Alternate answer point while the Attendant station is in an unavailable mode.
When in the unavailable mode, the next available Attendant in the Attendant group will receive
Attendant calls and recalls.
Operation
Attendant
To assign a flexible button to activate {
ALT ATD} button
[
PGM] + {FLEX} + ‘562’ + [SAVE]
To toggle Attendant Unavailable feature
1. Dial ‘562’, the Alternate Attendant code or press {
ALT ATD}.
Conditions
1. Alternate Attendant activates the DND feature at the Attendant station and affects all calls to
the Attendant station.
2. A Flex button can be assigned to activate Alternate Attendant. The {
ALT ATTENDANT} button
LED indicates the status of the Alternate Attendant feature, On: Attendant unavailable.
3. A station, which is receiving calls forwarded from the System Attendant, cannot use the
Alternate Attendant feature.
4. All except for one attendant can activate Alternate Attendant. When the last Attendant
attempts to activate this feature, error tone is received.
5. An Attendant forwarded to an unavailable Attendant is also considered to be in the
unavailable Attendant mode.
6. When there is a queued Attendant call, unavailable Attendant stations [
HOLD] button will flash
but no audible ring is provided and the station cannot retrieve the call. When an Attendant
changes from unavailable to available status, any queued Attendant calls will be available to
the Attendant.
Programming
Related Features
Hardware
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