IPECS Release 5
Feature Description & Operation 5.0
2-20
12. CIQ #3 Threshold (PGM 191-Btn 24-16)
13. CIQ #3 Announcement Location (PGM 191-Btn 24-17)
14. CIQ #3 Page Zone (PGM 191-Btn 24-18)
15. CIQ #3 Announcement Delay Timer (PGM 191-Btn 24-19)
16 CIQ #3 Announcement Repeat Timer (PGM 191-Btn 24-20)
17 VSF Group Number (PGM 190)
Related Features
Station Groups
VMIM/VSF Integrated Auto Attd/Voice Mail
Internal/External & All Call Page
Hardware
2.5.6 Event Messages
Description
Each ACD group sends messages for group and agent events over the defined Serial or TCP port.
These event messages are employed by 3
rd
party applications to provide enhanced Call Center
functionality. Details of the event messages are provided in the iPECS 3
rd
Party Support Guide.
Operation
System
When enabled, Event messages are sent automatically
Conditions
Programming
STATION GROUPS 1. ACD Group (PGM 191)
S
YSTEM 1. ACD Pack (PGM 175-Btn 9)
2. Discovery Manager Print (Output ACD Event Msg) (PGM 160-Btn 13)
Related Features
Station Groups
Hardware
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