LG IPECS - Page 24

IPECS Release 5
Feature Description & Operation 5.0
2-9
To Logout of the primary ACD Group;
1. Lift handset,
2. Dial ‘582’ the ACD Agent Primary Logout code.
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged out of the ACD Group.
To Login to a secondary group using the Agent Id;
1. Lift handset,
2. Dial ‘583’ the ACD Agent Secondary Login code,
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the secondary ACD Group;
1. Lift handset,
2. Dial ‘584’ the ACD Agent Secondary Logout code.
3. Dial the ACD group number ,
4. Dial the Agent ID, the agent is logged out of the ACD Group.
Conditions
1. The system outputs ACD events including Login/Logout messages when Discovery Manager
Print is enabled.
2. The Agent Id can be any 4-digit number (0000-9999). iPECS does not verify the Agent Id,
other than requiring that four digits be entered.
3. Any Agent Id may be used to login except at a Hot Desk station where the user Authorization
code is required.
Programming
NUMBERING PLAN 1. ACD Agent Primary Login code (PGM 109-Btn 5)
2. ACD Agent Primary Logout code (PGM 109-Btn 6)
3. ACD Agent Secondary Login code (PGM 109-Btn 7)
4. ACD Agent Secondary Logout code (PGM 109-Btn 8)
S
TATION GROUPS 1. ACD Group (PGM 191)
S
YSTEM 1. Discovery Manager Print (PGM 160-Btn 13)
2. Application Interface Msg (PGM 161-Btn 18)
Related Features
Station Groups
Hot Desk
Authorization Codes (Password)
Hardware