IPECS Release 5
Feature Description & Operation 5.0
2-14
To go to ON duty in all hunt group when the user is OFF duty in more one hunt group
1. Dial the code for {Agent On/Off duty in all hunt group}.
Or,
1. Press {ACD
ON/OFF DUTY IN ALL HUNT GROUP} button.
Or,
1. Press {
ACD ON/OFF DUTY IN ALL HUNT GROUP(REASON)} button.
To go to OFF duty in all hunt group when the user is ON duty in all hunt group;
1. Dial the code for {Agent On/Off duty in all hunt group}.
2. Dial Reason Code (‘0’ ~ ‘9’, ‘*’ or ‘#’)
Or,
1. Press {ACD
ON/OFF DUTY IN ALL HUNT GROUP} button.
2. Dial Reason Code (‘0’ ~ ‘9’, ‘*’ or ‘#’)
Or,
1. Press {
ACD ON/OFF DUTY IN ALL HUNT GROUP(REASON)} button.
SLT
To toggle to Off-duty state from On-Duty;
1. Lift handset or press [
SPEAKER],
2. Dial ‘571’, Agent On/Off Duty Code
3. Dial ACD group number
4. Dial Reason Code (‘0’ ~ ‘9’, ‘*’ or ‘#’)
To return to an On-duty state;
1. Lift handset or press [
SPEAKER],
2. Dial ‘571’, Agent On/Off Duty Code
3. Dial ACD group number
To go to ON duty in all hunt group when the user is OFF duty in more one hunt group
1. Lift handset or press [
SPEAKER],
2. Dial the code for {Agent On/Off duty in all hunt group}.
To go to OFF duty in all hunt group when the user is ON duty in all hunt group;
1. Lift handset or press [
SPEAKER],
2. Dial the code for {Agent On/Off duty in all hunt group}.
3. Dial Reason Code (‘0’ ~ ‘9’, ‘*’ or ‘#’)
Conditions
1. The system will output an Agent Availability message with the dialed Reason code when an
Agent changes availability status. The message will include the button type “Wrap” if the ACD
DND timer is activated.
2. The {ACD
ON/OFF-DUTY} flex button will flash while the agent is Off-duty for any reason. The
button LED extinguishes when the Agent returns to On-duty status.
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