Issue 5 November 2000 
363-206-208
Lucent Technologies - Proprietary
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8
Troubleshooting
Overview
This section covers engineering and installation services, some basic troubleshooting
techniques, in-field upgrades/product change notifications (PCNs), and how to obtain
technical support.
Engineering and Installation Services
The Lucent installation and engineering organization are committed to providing
customers with quality product support services. Whether you need assistance in
engineering, installation, normal system maintenance, or disaster recovery, the Lucent
support staff provides you with the quality technical support you need to get your job
done. Each segment of the Lucent installation organization regards the customer as its
highest priority and understands your obligation to maintain quality service for your
customer.
Within the Lucent installation organization, both engineering and installation services
are available to provide a highly skilled force of support personnel to our customers with
quality engineering and installation services. These engineering and installation
specialists use state-of-the-art technology, equipment, and procedures to provide
customers with highly competent, rapid response services. These services include
analyzing your equipment request, preparing a detailed specification for manufacturing
and installation, creating and maintaining job records, installing the equipment, and
testing and turning over a working system.
When the Lucent installation organization provides job records and installs the
equipment, changes affecting operation of the system are automatically identified and
applied to the system at no additional cost.
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