[OYL Issue 5 November 2000
363-206-208
About This Document
Lucent Technologies - Proprietary
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Engineering and Installation Services
The Lucent Engineering and Installation organizations provides customers with quality
product support services. Whether you need assistance in engineering, installation,
normal system maintenance, or disaster recovery, the support staff provides you with
the quality technical support you need to get your job done. Each segment of the
Lucent Engineering and Installation organizations regard the customer as its highest
priority and understands your obligation to maintain quality service for your customer.
Within the Lucent Engineering and Installation organizations, a highly skilled force of
support personnel to provide customers with quality engineering and installation
services. These engineering and installation specialists use state-of-the-art technology,
equipment, and procedures to provide customers with highly competent, rapid
response services. These services include analyzing your equipment request,
preparing a detailed specification for manufacturing and installation, creating and
maintaining job records, installing the equipment, and testing and turning over a
working system.
When the Lucent Engineering and Installation organizations provides job records and
installs the equipment, operationally affective changes to the system are automatically
identified and applied to the system at no additional cost.
The Engineering and Installation Services group provides the customer with an
individually tailored, quality-tested job that meets our published high standards and the
customer's operational requirements. The group ensures that the customer's system
order is integrated into a complete working system tailored to office conditions and
preferences. This process provides for the customer's complete needs. It includes
provisions for cabling, lighting, power equipment, and ancillary connections to local and/
or remote alarm systems. The group will also respond to any customer changes that
occur during installation.
All equipment engineered and installed by Lucent is thoroughly tested and integrated
into a reliable system at cutover. Once approved by Lucent's Quality Assurance Test
group, the system is turned over to the customer.
The group also provides any specialized engineering and installation services required
for unusual or highly individualized applications. These services may include
engineering consultations and database preparation. Your local Account Executive can
provide more information about these services.
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