Issue 5 November 2000 [OY
363-206-208
About This Document
Lucent Technologies - Proprietary
See Notice on first page
Figure 2. Product Support
Lucent Technologies Bell Laboratories
Highest Level of Support
Design Modifications and Updates
Enhancements
Lucent Technologies CTS
RTAC Assistance
Problem Diagnosis/Isolation
Provide Solutions/Workaround
Consultations
Lucent Technologies RTAC
First Lucent Technologies Contact
Supports Customers
Supports Lucent Technologies Installer
Customer
Customer Technicians
Customers Escalation Procedures
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