Name: Lucent Technologies DDM-2000 OC-12
Brand: Lucent Technologies
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Issue 5 November 2000 [OY

363-206-208

About This Document

Lucent Technologies - Proprietary

See Notice on first page

Figure 2. Product Support

Lucent Technologies Bell Laboratories

Highest Level of Support

Design Modifications and Updates

Enhancements

Lucent Technologies CTS

RTAC Assistance

Problem Diagnosis/Isolation

Provide Solutions/Workaround

Consultations

Lucent Technologies RTAC

First Lucent Technologies Contact

Supports Customers

Supports Lucent Technologies Installer

Customer

Customer Technicians

Customers Escalation Procedures

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