Issue 5 November 2000 [OYLL
363-206-208
About This Document
Lucent Technologies - Proprietary
See Notice on first page
Technical Support Services
The goal of Lucent's Technical Support Services is to keep products operating at
maximum performance and to prevent problems from interrupting service to customers.
The Technical Support Services offerings include Extended Technical Support Services
to pick up after the warranties end and Value Added Services from consultation and
planning to turnkey operations and on-site maintenance programs.
Typical Extended Technical Support Services include:
Operational and administrative services
Technical consultation
Post-warranty restoration services.
Typical Value Added Services include:
Network design, growth planning, and performance analysis
Multivendor troubleshooting
Preventive and remedial maintenance.
Along with a national hotline number and on-line technical support, Lucent's Extended
Technical Support Services and Value Added Support plans allow you to specify the
level of coverage needed to meet your specific needs from Basic through Unlimited
Coverage.
For more information on Lucent's Technical Support Services, contact your Lucent
Account Executive.
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