[OLY Issue 5 November 2000
363-206-208
About This Document
Lucent Technologies - Proprietary
See Notice on first page
Technical Support
Assistance in maintaining your installed system is available through the North American
Regional Technical Assistance Center (NARTAC) and the Customer Technical Support
Organization (CTS). As shown in Figure 2, your single point of contact is the NARTAC.
NARTAC personnel troubleshoot field problems 24 hours a day over the phone and, if
necessary, on-site. For technical assistance, simply call 1-800-225-RTAC.
One call
guarantees support.
NARTAC organizations are supported by a centralized CTS for
transmission products.
The CTS maintains a close relationship with Bell Laboratories and other Lucent
organizations to expedite resolutions and maintain contact with the development
community. This association provides continuous accessibility to every phase of a
product life cycle and assures a prompt resolution to all inquiries.
The CTS has also established a Web-based technical support medium called CTS-
CARES (CTS-Customer Action Request Entry System).
CTS-CARES is a system of on-line support tools aimed at providing product news and
bulletins (Product Notifications), diagnostic services, and compatibility information
(Solutions). CTS-CARES provides the most up-to-date product information so that
problems are either prevented or quickly resolved.
All Lucent transmission products including DDM-2000 Multiplexers are supported by
CTS-CARES.
Once connected to CTS-CARES, the user specifies which product to access and CTS-
CARES grants the appropriate combination of tools and commands. Every screen
provides help in making appropriate selections. CTS-CARES users will achieve
proficiency quickly because of the consistency of selections among products.
To obtain a login and password for access to this Web site, call CTAM at 1 (800)
225-4672.
The CTS-CARES tools are available 24 hours a day, 7 days a week.
The following CTS-CARES tools are available:
Solutions (formerly Diagnostic Dictionary).
Contains previously encountered problems and their solutions.
Product Notifications (formerly News and Bulletins).
Contains information related to the product. Also includes what was formerly (1)
"Compatibility Data" which lists solutions to hardware/firmware configuration
problems in the form of product changes which are available and (2) "Change
Notices" which list existing change notices (CNs and CCNs, including descrip-
tions and implementation procedures.
CTS-CARES User’s Guide
An on-line version of how to use CTS-CARES.
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