Issue 5 November 2000 
363-206-208
Troubleshooting
Lucent Technologies - Proprietary
See Notice on first page
Technical Support
Lucent is committed to providing total product coverage 24 hours a day, troubleshooting
installation or service problems over the phone, and if necessary on-site.North
American Regional Technical Assistance Center (NARTAC) organizations are
established to provide the customer with a single point of contact supporting all of the
Lucent transmission and switching products. For NARTAC support, dial 1-800-225-4672
which will direct the call to the NARTAC center supporting your location.
The NARTACs are supported by a centralized Customer Technical Support (CTS)
organization for transmission products. The CTS maintains a close relationship with
Bell Laboratories and other Lucent organizations to expedite resolutions and maintain
contact with the development community. This association provides continuous
accessibility to every phase of the product life cycle and assures a prompt resolution to
all inquiries.
Required Product Changes
During the life of a product, changes in the field may be required to correct an existing
or potential problem. Product changes are issued in the form of Product Change
Notifications (PCNs). The customer is notified about PCNs through the Design Change
Management System (DCMS). For more information regarding DCMS, contact (314)
891-4213 or (314) 891-3660.
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