Troubleshooting ActiveSync
Troubleshooting ActiveSync
ActiveSync on the host says that a device is trying to connect, but it cannot identify it
One or more control lines are not connected. This is usually a cable problem, but on a laptop or other device, it may indicate a
bad serial port.
If the MX7 Tecton is connected to a PC by a cable, disconnect the cable from the MX7 Tecton and reconnect it again.
Check that the correct connection is selected.
See "Reset and Loss of Host Re-connection" on page 197
ActiveSync indicator on the host (disc in the toolbar tray) turns green and spins as soon as you connect the cable, before
tapping the Connect icon.
One or more control lines are tied together incorrectly. This is usually a cable problem, but on a laptop or other device, it may
indicate a bad serial port.
ActiveSync indicator on the host turns green and spins, but connection never occurs
Check that the correct connection is selected.
-or-
Incorrect or broken data lines in cable.
ActiveSync indicator on the host remains gray
Solution 1: ActiveSync icon on the PC does not turn green after connecting USB cable from MX7 Tecton.
1. Disconnect MX7 Tecton USB cable from PC.
2. Suspend/Resume or Restart the MX7 Tecton.
3. In ActiveSync | File | Connection Settings on PC disable Allow USB Connections and click OK.
4. Re-enable Allow USB Connections on the PC and click OK.
5. Reconnect USB cable from MX7 Tecton to PC.
Solution 2: The host doesn’t know you are trying to connect. May mean a bad cable, with no control lines connected, or an
incompatible baud rate. Try the connection again, with a known good cable.
E-EQ-MX7WMRG-A [ 198 ] MX7 Tecton™ for Windows Mobile Reference Guide
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