MASSO
MASSO Documentation
concerns. If your shipment is taking too long then please contact your local DHL number as DHL might be
waiting for some additional information from the receiver.
DHL can only hold the shipment for usually two weeks and after that, the shipment will be either returned or
destroyed depending on the destination countries rules. If the shipment is returned or destroyed because of
no communication by the receiver with the clearance process or delivery address issue then its client
responsibility to cover the costs involved to send the shipment again.
Customs, duties and taxes
Depending on the country of import, customs and taxes are calculated.
Each country has its own tax or customs rules and rates, some countries have free trade agreements and do
not charge any taxes or customs on some items. For more information about this, please contact your local
customs authorities about charges applicable for your country.
All customs and taxes imposed during or after shipping are the responsibility of the customer.
Damages
MASSO is not liable for any products damaged or lost during shipping. If you received your order damaged,
please contact the shipment carrier to file a claim. Please save all packaging materials, photos and damaged
goods before filing a claim. You can also email us for any support in this matter so that we can assist you in
the process.
v5.18 - 08 Apr,2021
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