MASSO
MASSO Documentation
28. Returns
Return Policy
Definitions
Customer means the person or legal entity identified in the Invoice.
Hind means Hind Technology Australia Pty Ltd
Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a
refund or exchange. We are always here to listen and help our clients and if you think that our products are
not as per your expectations or has some issues or missing features that are stopping you from using our
products then please email us on support@masso.com.au so that we can workout a solution if possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must
also be in the original packaging.
PayPal fee
As per the new PayPal policy, the fees charged by PayPal on the purchase
of the items will not be refunded. Refund issued by Hind will not include the fees charged by PayPal.
Additional non-returnable items:
Downloadable software products.
There are certain situations where only partial refunds are granted: (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after deliver
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received
your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your
v5.18 - 08 Apr,2021
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