MASSO
MASSO Documentation
26. Shipping & Delivery
Order processing time
Most of the orders are processed and dispatched the next business day. Orders are not dispatched or
delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be
delayed by a few days and we will notify via email for any delays.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. If your order contains multiple
items that the website is not able to calculate and must be calculated manually, please email us on
support@masso.com.au your order list including delivery address for us to provide you the shipping costs.
Worldwide shipping
We have partnered with DHL to provide industry leading door to door
service for our clients. DHL Express provides delivery to almost all
countries.
Shipment confirmation & order tracking
You will receive a shipment confirmation email with tracking details once your order has been dispatched.
Important information regarding DHL deliveries
Please note that it is the responsibility of the receiver to monitor shipments and reach out to their local DHL
customer service team for tracking, delivery, delay in delivery, customs clearance or any other questions or
v5.18 - 08 Apr,2021
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