Chapter 11 — Configuring and Using AutoSupport Using AutoSupport
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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Follow these steps to open a new ticket with Spectra Logic Technical
Support.
1. Log into the library as a user with superuser or administrator privileges.
2. From the toolbar menu, select Maintenance > AutoSupport. The main
AutoSupport screen displays.
3. If you want to save the AutoSupport ticket information to a USB device,
connect the device to the LCM’s USB port (see Figure 9 on page 39) and
allow time for the device to mount before continuing.
Note: The option to save the ticket to a USB device is only available if
you connect a USB device to the LCM’s USB port before you click
Send Log Set.
4. Click Send Log Set. The Select Profile To Send Log Set screen displays.
Figure 197 The main AutoSupport screen.
Figure 198 AutoSupport Profiles screen.
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