Chapter 13 — Drive Troubleshooting Troubleshooting Drives
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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2 Power problem.
The externally supplied power is approaching the specified voltage limits (the
tape drive is still operating) or is outside the specified voltage limits (the tape
drive is not operating).
Make sure that the library’s power connector is properly seated.
If the problem persists, contact Spectra Logic Technical Support (see
Contacting Spectra Logic on page 7).
Note: The error code clears when you reset or power cycle the tape drive or
when you place it in maintenance mode.
3 Firmware problem.
Important: Do not force a dump; one already exists.
The tape drive determined that a firmware error occurred. Perform the
following:
1. If possible, collect the existing drive dump file (see Retrieving a Drive Trace or
Drive Dump File on page 407).
Note: You can also use the server’s SCSI interface. Use a device driver utility or
system tool.
2. Reset the drive (see Resetting a Drive on page 401) to clear the error code.
3. Confirm that the drive is using the current firmware version (see Determine
the Drive Generation and Firmware Version on page 474).
4. Update the firmware if necessary (see Updating Drive Firmware on page 473).
5. Retry the operation that produced the error.
6. If the problem persists, contact Spectra Logic Technical Support (see
Contacting Spectra Logic on page 7).
Note: The error code clears when you reset or power cycle the tape drive or
when you place it in maintenance mode.
4 Firmware or drive problem.
Important: Do not force a dump; one already exists.
A firmware or drive hardware failure occurred. Perform the following:
1. If possible, collect the existing drive dump file (see Retrieving a Drive Trace or
Drive Dump File on page 407).
Note: You can also use the server’s SCSI interface. Use a device driver utility or
system tool.
2. Reset the drive (see Resetting a Drive on page 401) to clear the error code.
3. Retry the operation that produced the error.
4. If the problem persists, confirm that the drive is using the current firmware
version (see Determine the Drive Generation and Firmware Version on
page 474).
5. Update the firmware if necessary (see Updating Drive Firmware on page 473).
Note: The error code clears when you reset or power cycle the tape drive or
when you place it in maintenance mode.
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